CUSTOMER SERVICES POLICY

Customer Contact:
     Customers can contact us at the address shown in cheque payments below.

Prices:  The prices shown on this website are applicable TO THE UNITED KINGDOM ONLY.  Outside the UK, prices will depend on local taxes and duties as applicable in the country concerned. Postage rates will be significantly higher than in the UK. All customers from outside the UK must contact us by email to arrange for an order and costs. We will not ship direct outside the UK without full costing and postage information.

You can pay for your goods as follows:

Cheque: To Pioneer Personal Care Products.   Accounts office address:
10 Clarke Drive, Shaw, Swindon, Wiltshire, SN5 5SH  Telephone: 01793 870092
Mobile: 07789 992010

Bank Transfer: Sort Code 20-60-88 a/c 90620483 Pioneer Personal Care Products
IBAN: GB98BARC20608890620483

PayPal: Just follow the Shopping Cart or use the BUY NOW buttons
Payment can be made to

Credit Card: You can telephone your orders and use all major credit/debit cards. We do not keep details of card numbers, so you will need to repeat your numbers for each telephone purchase. You may use email for credit card purchases - but we would ask you to send at least TWO emails with parts of your card number in each - for your own security. Very few emails are encrypted. Your credit card purchase will be handled by PayPal on our merchant account.

DeliveryIN THE UK AND IN THE EU, we always use FIRST CLASS post up to 1.9 kilos. We automatically use COURIER (IN THE UK ONLY) if  your parcel will weigh more than 1.9 kilos. We will always advise you of the cost of a courier before we finalise your order.  Courier can take up to 3 days but is usually 2 days.  OUTSIDE THE UK, we use COURIER over 1.5 Kilos, but only after quotation and customer acceptance of our quote. Always send an email so that we can give you accurate charges before you purchase.

Returns  :   IN THE UK You may return goods ANY time after purchase for a full refund of purchase and and postal charges if you are not completely satisfied. We are not allowed by law to claim a cure for our products. Nevertheless, we stand by our products and our re-order rate is in excess of 97%.    OUTSIDE THE UK our returns policy extends to 28 days.  

Privacy Policy :   Personal details, including name, address, contact information, and details of purchases made are never released or shared with any individual or organisation without the written permission of the individual customer. 
We do NOT use "cookies" or link you or your purchase details with any advertising, third party associate or customer purchase analysis platforms of any kind. 

We concentrate our efforts on producing a high quality, all natural product for animal skin care that keeps their skin and coat healthy, free from parasites and assists in keeping animals calm and enjoying their environment.



If you have any queries please do not hesitate to call or email